When you spend a lot on a product, it's an investment. Our collars are unlike any other product on the market today and we pride ourselves on the quality and durability of our gear. You are paying for chemical and water resistant webbing, recycled canvas fabric, self-produced designs, water-resistant treatments, and a lifetime guarantee on all handmade portions of our gear. Our creative and direct niche is for people who invest in high-quality camping, hiking, and other recreational gear.
All Banded Pines products are proudly made in the USA which helps us keep the quality and integrity of our brand. Because of this, our products can take up to 1-3 weeks to make before they are shipped out as they are made to order. When we launch a new collection or run a sale, that time frame can get pushed back to 3-4 weeks depending on the volume of sales and if the products were pre-made. Increasing productivity and shortening our time frame are in the works and we hope to eventually be able to send products out much quicker than our current time frame.
Sadly our system doesn't allow us to combine orders anymore and it has become far too confusing to try and do this behind the scenes. Please make sure to order everything in the same order or know that you will have to pay for more shipping with the new order
If you ordered the wrong hardware from the website, we can swap out the buckle or hardware piece for you at a $10 service fee. You need to make sure the collar, leash, or bandana you send in has been thoroughly cleaned as running dirty products (especially grime that accumulates through daily wear) through our machines could result in them breaking.If a product is sent to us for repairs and isn't washed beforehand we may contact you asking for a cleaning fee or will send the product back to you. If your bandana is too tight or too loose, you do not need to send it to us to swap out the bandana. You can order a multi-size bungee pack and swap out the bungee yourself.
If you ordered the wrong size bandana you have 2 options:
1) If the neck size is too tight, you will be required to order/purchase a multi-size bungee pack and switch the bungee out yourself with a flat head screwdriver.
2) If the bandana length is too short or too long, and the bandana has not been worn or gotten dirty or have dog hair on it (AND IS IN BRAND NEW CONDITION) you can ship the bandana back to us and we will exchange it for a smaller or larger bandana size.NOTE: We do not refund or exchange bandanas that have been worn outside by your dog and cleaned to look new. The bandana must be in brand new condition (for resale purposes) and only "tried on" your dog.If you ordered the wrong size collar and it has not been worn or gotten dirty or have dog hair on it (AND IS IN BRAND NEW CONDITION) you can ship the collar back to us and we will exchange it for a different size. If there is a price difference, we will either refund you the extra or send you an invoice for the additional charge of a bigger collar.NOTE: We do not refund or exchange collars that have been worn outside by your dog and cleaned to look new, or were received more than 30 days from contacting us. The collar must be in brand new condition (for resale purposes) and only "tried on" your dog.
We charge a 15% restocking fee for all unused/unworn items returned for an exchange or refund. If requesting a refund, you must contact us within 30 days of receiving your product. All sale items are final sale and cannot be returned, exchanged, or refunded. Please keep this in mind before ordering and understand that each product is made by hand at our facility when your order is placed which means we have to find a place for it until the item is resold.
Absolutely. We have many customers all over the world who frequent beaches and sandy places with their dogs and have had no problems with sand setting in or drying time. The collars also won't feel crusty or stiff after washing from the beach. Please be sure to rinse all your gear right away to get rid of any salt water. Our YKK buckles are specifically designed to push out excess sand and to ensure a more secure clip and eliminate the worry of a buckle coming unclasped.
As of right now, Banded Pines as a whole is not capable of making custom order collars because we print our fabric in bulk. It would not be cost effective for either party to have a custom collar made. But who knows, maybe in the future it could be a possibility!
We do not offer positions for models or ambassadors through our brand. We personally seek out specific dog owners to sport our gear depending on a variety of things including photography style, activity with their dog, lifestyle, and avoiding promoting multiple brands or products that can be confusing to ours, through a social media outlet.
This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.What choices are available to you regarding the use of your data.The security procedures in place to protect the misuse of your information.How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:
See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
EACH CONSUMER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF ALL BANDED PINES PRODUCTS FOR THEIR INDIVIDUAL SITUATION AND NEEDS. THE CONSUMER OR USER ACCEPTS ALL RESPONSIBILITY BY PURCHASING AND/OR USING THESE PRODUCTS.ALL INTERNATIONAL ORDERS ACCEPT ALL RESPONSIBILITY FOR ANY CUSTOMS OR DUTY FEES THAT MAY BE CHARGED BY THE COUNTRY SHIPPED TO.PLEASE ALWAYS CHECK ALL OF YOUR GEAR BEFORE USE.IF YOU HAVE ANY ADDITIONAL QUESTIONS OR BUSINESS INQUIRIES PLEASE FEEL FREE TO SEND US AN EMAIL VIA OUR CONTACT PAGE!